Preface

Few days ago, I used the Pixel 3 as usual, but found that the battery was suspected to be swollen, and also the back cover.

This is the first time I have encountered this situation, is it time to have a new one? especially recently Pixel 6 / Pixel 6 Pro is a bit tempting

RMA flow

Pixel 3 state

The back cover has been swollen, probably caused by the battery

Ask customer service

Pixel serieries can directly contact customer service staff inside it, and use instant messaging to communicate

Someone contacted me soon and I needed to provide information

• Pixel 3 state with photo (Share with Google drive or Google photo)
• Device IMEI or Google Store order number (I only provided IMEI)
• Past usage (Whether you use the original charger, etc.)

And then will continue contact with email later

RMA

The reply I got was: Exceeded the warranty period, so it is not eligible for Google’s warranty, and will try to apply for one free exchange service for you.

I didn’t expect that there will be a chance to exchange the product after almost three years, although it would not be a new one.
If agree to exchange, need to provide

• Full name:
• Mailing address:
• Postal code:
• Contact number:

And then will receive another mail title start with RMA, there will be a description of the entire process, as well as the RMA reply slip

You have to

• Confirm the information on the RMA reply slip is correct
• Fill out the Return My Order form
• (Important) Restore the initial factory settings of Pixel 3 and remove the SIM card
• Put the phone in and print out the RMA and put it in the original box or other box

After that, wait for the delivery

After using my partner for nearly three years, the battery is finally swollen

It was expected that the delivery would come to receive it on Wednesday, but a day later, and it was delivered the next day.
It was shipped next Monday and arrived on Tuesday.
As expected, it is a refurbished one.

Conclusion

I thought I had to find the store to change the battery, but I didn’t expect to have the opportunity to replace it with another one (only once)
Later, I checked it and found out that Google is cooperating with Fun2Repair
Maybe I can contact them in the future, but I think I would still ask the customer service first :)

After getting this one, I also upgraded to Android 12, the experience is good, and it is working well
Pixel 3 continues